All our bookings can now be taken online with our swizzy new system! This is the fastest and most efficient way to reserve your spot – no queues, no crowds, just drop your bike off with us in Crouch End and we’ll get working and be in touch with a quote by e-mail and text message. When services are booked in we try to get your bike back to you either the same day or the day after. Having said all this, we are a shop with good supplies of accessories, bags, pannier racks, lights, locks, tubes etc and you do not need an appointment to come and buy things and we usually have time to fit them for you too.
For urgent repairs or questions, just book the next available time, then drop us an email or a WhatsApp and we will try to expedite your booking. We prefer not to receive phone calls if possible, as we are usually talking to customers or have greasy hands full of bike tools. If you are unsure of what you need, just book *something* and we can discuss it when you turn up. We will call you to discuss all repairs and any new parts needed before starting the work. If you are after specific parts or an upgrade, just let us know. We have lots of options that will help get your bike run smoothly, comfortably and safely.
You do not need to book for a puncture, inner tube replacement, quick repair or to buy accessories. We will always try to fix punctures while you wait – or go down the road for a coffee – but this of course depends on the day and availability. For any questions or assessment, feel free to pop in with your bike during opening hours. More answers to commonly asked questions below.
How long will my service take?
We aim to get most repairs done on the same day for bikes dropped off in the morning, depending on the availability of parts and the number of bikes in the queue.
What service do I need?
We recommend a full service around every 6-8 months, depending on use. If your bike hasn’t been serviced for a number of years, or you have a lovely bike that you want to keep that way, then the Big Butternut Service (£130) is the one for you. For most people the Butternut Service (Main Service) for £75 is the way to go. Don’t worry, if you book the wrong service, we are happy to advise you. We never recommend more work than is suitable for you, your bike, your needs or your budget.
If you’re really unsure or the booking list doesn’t have a category for you, then just book what seems most similar and we will talk about what exactly you want doing when you arrive (but for bikes booked in for a service we always give you a price before we start work). The important thing at the moment is that with a booking you know you can drop your bike off and we’ll have time to do it.
Do I need to book for a puncture repair?
No, you don’t need to book for a puncture repair or inner tube fitting, just bring your bike in and we’ll fix it there and then. Puncture repair costs £10 plus the cost of the new inner tube.
What’s the difference between the Butternut and the Big Butternut services?
The Big Butternut is a full strip-down and rebuild of your bike. It’s for high-end bikes or those that haven’t been serviced for some time. This will also apply if we need to start taking bottom brackets out, servicing hubs or removing lots of rust! The Butternut (Main Service) is the best option for fixing almost everything on your bike and getting you out riding smoothly, comfortably and safely again. With each option, if your bike needs extra – or less – attention than what you booked for, we’ll let you know and give you a quote before we start work.
What time should I bring my bike?
We don’t have specific appointment times, just come as early as you like on the day of your booking. You don’t need to let us know what time that will be 🙂
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